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eVisa Mistakes and Errors: How Swiss Citizens and Residents Can Correct Them

Updated: Mar 4


eVisa Mistakes and Errors: How Swiss Citizens and Residents Can Correct Them

In This Article:


  1. Common eVisa Mistakes for Swiss Nationals

  2. What Is an eVisa and Why It Matters for Swiss Citizens?

  3. Applying for a UK Visa from Switzerland: What You Need to Know

  4. How to Correct Errors on Your eVisa

  5. Reporting Mistakes on Your eVisa to UKVI Online

  6. Contacting UKVI: Phone and Webchat Options

  7. How to File a Formal Complaint About eVisa Mistakes

  8. Improving the eVisa System: Have Your Say

  9. Need Expert Advice? Contact Our UK Immigration Lawyers


1. Common eVisa Mistakes for Swiss Nationals


If you are a Swiss citizen applying for a UK visa in Switzerland or a Swiss resident currently in the UK, you may be affected by the UK’s transition to a digital immigration system. Biometric Residence Permits (BRPs) and visa vignettes have now been replaced with electronic visas (eVisas). However, errors on eVisas are not uncommon. Swiss citizens in the UK or those making a UK visa application from Switzerland should be aware of how to correct mistakes to avoid potential issues when traveling or proving their immigration status.


2. What Is an eVisa and Why It Matters for Swiss Citizens?


An eVisa is an electronic record of your UK immigration status, linked to your passport. It allows UK border officials to verify your permission to enter or remain in the UK without needing a physical visa document. If you frequently travel between Switzerland and the UK, keeping your eVisa details up to date is essential.


Benefits of eVisas:


  • Enhanced security—cannot be lost or stolen.

  • Faster processing—no need to wait for a physical document.

  • Convenient access—easily check your visa status online.


However, because eVisas are relatively new, technical issues and errors can occur, requiring correction to avoid problems when entering or staying in the UK.


3. Applying for a UK Visa from Switzerland: What You Need to Know


If you are applying for a UK visa in Switzerland, you will receive an eVisa upon approval. Ensuring your application is correct from the outset can help avoid errors later. If mistakes do occur, prompt action is necessary to correct them.


4. How to Correct Errors on Your eVisa


If you notice an error on your eVisa—such as incorrect personal details, visa conditions, or travel restrictions—you can take the following steps:


  1. Check Your UKVI Account: Log in to your UKVI account and confirm whether the error appears on your digital status.

  2. Report the Error Online: Use the UKVI online form to request a correction.

  3. Contact UKVI by Phone or Webchat: If the issue is urgent, call or use the eVisa support chatbot for assistance.

  4. File a Formal Complaint: If the mistake is not resolved, a complaint may be necessary.


5. Reporting Mistakes on Your eVisa to UKVI Online


UKVI provides an online correction form for reporting eVisa errors. You can request a correction if mistakes appear in:


  • Your name or personal details

  • Sponsor reference

  • Visa conditions (e.g., work rights, duration of stay)

  • Immigration status

  • National Insurance number


6. Contacting UKVI: Phone and Webchat Options


If you need urgent assistance, you can call UKVI from Switzerland or the UK:


  • From the UK: +44 (0) 300 790 6268

  • From Switzerland: +44 (0) 203 875 4669

  • eVisa Webchat: The UKVI website offers a chatbot for real-time assistance.


Be prepared for wait times, and have your passport, visa reference, and UKVI account details ready when calling.


7. How to File a Formal Complaint About eVisa Mistakes


If UKVI does not resolve your issue, you can file a complaint online or send a written complaint to:


UKVI Complaints Allocation Hub, Central Point of Receipt, 7th FloorLunar House, 40 Wellesley RoadCroydon, CR9 2BYUnited Kingdom


UKVI aims to respond within 20 working days.


8. Improving the eVisa System: Have Your Say


If you have encountered difficulties with your eVisa, you can contribute to ongoing research by reporting issues to the Immigration Law Practitioner’s Association (ILPA) and Open Rights Group. While this will not correct your error immediately, it helps improve the system for Swiss nationals and other visa holders.


9. Need Expert Advice? Contact Our UK Immigration Lawyers


At Richmond Chambers, our British visa specialists assist Swiss citizens with all aspects of UK visa applications from Switzerland, including eVisa corrections and renewals. Whether you are applying for a UK visa in Switzerland or need advice on correcting an eVisa mistake, our expert UK immigration law firm can help. Contact us on +41 21 588 07 70 or submit an enquiry via our website


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